Standard Ground: Handled by UPS, approximately 3 – 10 business days
Expedited Parcel: Handled by UPS, approximately 2 – 5 Business Days
Free shipping ($199 and more): Handled by UPS approximately, 5 – 7 Business days
These time frames are not guaranteed, as weather and mail volume can affect delivery.
What Shipping Methods Are Available?
Our products are shipped via UPS, FedEx and other third party shipping parties. We work with a variety of shipping companies to ensure they get delivered to our customers.
How do I get Free Shipping?
Free Shipping is included on orders over $199
How Long Will it Take To Get My Package?
Orders before 3PM will be shipped on the same day. Depending on the shipping method selected and product availability, your package can take anywhere from 3-5 business days.
If you’re looking to return or exchange your order for whatever reason, we’re here to help!
If you have any question that is not covered by this policy, you may contact our customer service and support team directly through email.
How many days do I have to return my item?
We understand that you might change your mind. You can return any color label printer or printer accessories ordered within 30 days of delivery. Unopened Inkjet Label Rolls can be returned within 30 days of delivery.The 30-day window starts on the day you effectively receive the item at your delivery location. A 15% restocking fee is subject to these products.
To notify us of your return, please contact our customer support team through phone or email.
Once we are informed of your intent to return your order, you will have 14 days to send us back the item from the date of your return notification to us.
You do not have to provide any reason for the return. However we would love to get more feedback on the reason of your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.
Do I need to cover the return shipping cost?
For all orders, you will have to cover the price of the return.
What type of refund can I expect?
If you return your order within the 30-day window aforementioned, we will refund you by your payment method.
We will proceed with the refund within 14 days of receiving your cancellation request. We might however delay the refund If we haven’t received the item within that time window, or we don’t receive evidence that the item was returned.
How much will the refund be?
The refund will cover your order amount including shipping cost, unless you have chosen a non-standard delivery method such as expedite or express shipping.
We may not refund the shipping cost for order that are partially returned
For any question regarding our return policy, please reach out to our customer service team through email.